Orem SBDC Success Stories: Los Montes Restaurant

Monday, July 2, 2012

Los Montes Restaurant

Cayetana Montes

Opening a Mexican Restaurant has been Cayetana Montes’ dream for as long as she can remember. She owned her own successful, money making cleaning business and contracted with hotels in Park City, Utah; but that business didn’t quench her thirst to own her own restaurant. A local bank sent her to see Ken Fakler at the SBDC at UVU after she approached them to procure a loan to start the restaurant. That was in November, 2009. They wanted her to formalize her business model with a business plan. Ken helped her with all the details of the business plan, but she needed a location, in Kamas, Utah - her home town.

After a year and a half search, a suitable location became available; and after reading her business plan, the landlord indicated that they would help her finance the restaurant. She invested $15,000 (her savings) and the landlord loaned her $15,000; and Los Montes Restaurant opened with the help of her family on July 4, 2011 as an LLC. She had overcome the startup challenges of raising money, finding employees, buying assets at the right price, and marketing to customers. When asked what the secret to her success, Cayetana reports, “Putting in many long hard hours (she works seven days a week), good food recipes, and superior customer service.” The rewards of Cayetana being an entrepreneur and owning her own business, is that she is her own boss, she loves to please her customers, and the business creates a bonding experience between her and her family (her entire family works the business). Part of her marketing success is her involvement in community by donating gift certificates to the South Summit High School, the local fire department, and to the local rodeo events.

Cayetana is grateful to the Orem SBDC for their direction in helping her write the business plan to get her loan, helping her interpret the commercial lease on the building, helping her create a marketing plan, and helping her with all the details of starting and running the business, even though there were set backs along the way. “The Orem SBDC is a big part of the success of this business; we couldn’t have done it without them.”

Cayetana is now living her dream of owning and running a profitable Mexican restaurant with her family in Kamas, Utah.

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SBDC In The Spotlight

The Orem Small Business Development Center, located just west of Utah Valley University, assists startup business owners and entrepreneurs to navigate the often treacherous waters of becoming self employed. Among the center's staff are (left to right) consultants Eddy Yujra, Marynika Miche , director Ken Fakler, consultant Camille Pendleton, and administrative assistant, Karen Wenn. Michael Rigert - NORTH COUNTY STAFF With the economic turmoil depleting personal finances, displacing employees and forcing some to seek new career paths, more and more Utah County residents are turning to self-employment to support themselves and their families. Floralyn Martinez, a master hair stylist for 17 years, researched the possibility of opening her own salon last summer. It was at that time that she came into contact with the Orem Small Business Development Center located just west of Utah Valley University. She didn't have a clue about the steps to starting her own business."I'm an artist behind the chair, but I'm computer illiterate," she said. "I was either going to start up my own place or go to another salon."A free resource provided to entrepreneurs, startup businesses and existing merchants, the Orem Small Business Development Center is one in a network of such centers across the state tasked with not only helping the self-employed get into business, but stay in business, said Ken Fakler, the Orem center's managing director.Funded through the Small Business Administration, the state of Utah and Utah Valley University, the Orem center assists clients in applying for SBA loans, putting together a business plan, doing market research and strategies, and learning the nuts and bolts of business ownership. It serves clients in both Utah and Wasatch counties.Martinez said Fakler and Orem center consultant Laurie Ann Thomas taught her how to write up a business proposal, where to find resources and apply for funding, and how to navigate the often treacherous waters of self employment.In October, Martinez and her husband, Marcos, opened Katumba's Day Spa and Salon, 1015 S. State St. in Orem, which offers a wide range of services from hair styling, massage therapy, skin care and aesthetics. Their salon employs a full staff of stylists and therapists, and business is slowly but steadily increasing, she said."Ken is absolutely incredible and knows what he's talking about," Martinez said. "It was a huge, huge help. I would say they are a major aspect of getting me started."With the housing slump and high gas and food prices hurting businesses and residents, Fakler said the center has seen a large influx of clients in recent months. From the newly unemployed to people looking to earn some income on the side, the center's clients come from all walks of life and range from college-age students to people in their 70s.The center supports clients who own businesses with dozens of employees to stay-at-home moms who want to take their eBay sales to the next level.The center works with about 35 to 40 new businesses a month, or nearly 500 per year. About 50 percent of the center's clients are women, Thomas said."It's really an entrepreneurial area," she said.Because approximately 80 percent of small businesses go under in the first five years, the center stresses the importance of formulating a strong business plan and funding options as well as forming a long-term relationship with owners to continue to provide advice as their companies grow. The center also offers free classes on a variety of related topics taught by professionals."We have very, very few businesses that go broke if they're doing the things we ask them to do," Fakler said.Just two weeks ago, Martinez said Fakler stopped by her salon to inquire about her business's progress and see if there was anything he could do to help. Without the assistance of resources like the Orem Small Business Development Center, she doubts if she would have taken the risk of living out her dream."I would have probably ended up going to another salon," she said. "I wouldn't have had the guts to try to go out on my own."